Privacy Policy

1. Controller

The controller responsible for data processing on this website is:

Abrechnungsstelle Niedersachsen für Heil- und Hilfsmittel GmbH (ARNI)
Landschaftstraße 7, 30159 Hannover, Deutschland
Phone: +49 511 307940 · Email: support@arni-gmbh.org

2. Data we collect

We collect information in the following situations:

• Contact form: name, email address, organisation (optional), topic, and message content, when you use the contact form on this site.
• Direct contact: any information you provide when calling or emailing us directly.
• Technical data: standard server log information such as browser type, referring page, and access times, generated automatically when you visit the site.
• Cookie preferences: your consent choice, stored locally in your browser so we do not ask again on every visit.

3. Purposes of processing

We use the data described above to respond to enquiries submitted through the contact form or by phone or email, to maintain and secure this website, to understand how the website is used in aggregate, and to remember your cookie preference.

4. Legal basis

Where applicable under the General Data Protection Regulation (GDPR), we process personal data on the basis of your consent (Art. 6(1)(a) GDPR), for the performance of pre-contractual measures taken at your request such as responding to an enquiry (Art. 6(1)(b) GDPR), or on the basis of our legitimate interest in operating and securing this website (Art. 6(1)(f) GDPR).

5. Sharing of data

We do not sell personal data. Data may be shared with service providers who help us operate this website, such as hosting providers, strictly to the extent necessary for that purpose, and only under appropriate contractual safeguards.

6. Retention

We retain enquiry data only for as long as needed to address your request and any follow-up, and delete or anonymise it thereafter unless a longer retention period is required by law.

7. Cookies

This website uses essential cookies required for basic functionality, and optional cookies used only with your consent. See our Cookies page for full details and how to change your preference.

8. Your rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to data portability. You may also lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details below.

9. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at support@arni-gmbh.org or +49 511 307940.